Refund Policy

Last Updated: 09.23.2025

At Calyx One, customer trust and transparency are important to us. This Refund Policy explains the conditions under which refunds may be requested for our subscription-based Software-as-a-Service (SaaS) platform.

Refund Eligibility

Refund requests are subject to the following conditions:

• Requests must be submitted within 14 days of the initial subscription purchase date

• The request must be made by the original account holder or an authorized representative

• Refunds apply to first-time subscription purchases only

Refunds are not automatically granted and are reviewed on a case-by-case basis in accordance with this policy.

How to Request a Refund

To request a refund, please contact our support team at:

Email: support@calyx-one.com

Please include:

• Your account email address

• Order or invoice number

• A brief reason for the request (optional and used only to improve our Services)

If approved, refunds will be issued to the original payment method used at the time of purchase.

Refund Processing Time

• Approved refunds are typically processed within 5–10 business days

• Processing times may vary depending on Stripe, your payment provider, or your bank

Exclusions

Refunds do not apply to:

• Subscription periods that have already been fully consumed

• Usage-based fees, transaction fees, or third-party fees (including Stripe fees)

• Custom integrations, professional services, consulting, or one-time setup services unless explicitly agreed to in writing

Any abuse of this Refund Policy may result in denial of future refunds or suspension of service.

Third-Party Payment Processing

All payments and refunds are processed through Stripe, Inc. Calyx One does not control payment processing timelines or bank settlement speeds.

Our Commitment

We aim to be fair and transparent. If Calyx One does not meet your expectations, we will review your request in good faith in accordance with this policy.